Choose the coverage that matches how your business handles calls.
Start with one focused workflow or build a complete managed AI front desk. Implementation is scoped around your calls, calendars, routing rules, and integrations.
Nexus Core
Focused Automation
- Single specific workflow automation
- Automated missed call text-back
- Basic appointment scheduling
- Simple FAQ answering
- Basic lead capture routing
Nexus Growth
Managed AI Front Desk
- 24/7 call answering coverage
- Advanced lead qualification
- Complex appointment scheduling
- Configured human handoff
- CRM & Calendar integrations
Enterprise
- Everything in Growth
- Dedicated account manager
- Custom integrations
- Volume options
- Multi-location support
Usage, phone, messaging, live-agent, and third-party integration charges may apply depending on your configuration. All applicable costs are disclosed before activation.
Features included in all plans. No matter your call volume.
Core managed AI front desk features included in every plan. Key features to compare when extending your coverage. We include everything you need.
Lead qualification
We capture and qualify leads based on your custom criteria.
Leads are screened to determine fit based on needs, location, and budget.
New lead intake
We ask business-specific intake questions for qualified leads.
Up to 10 short-answer questions (e.g., case number, car model, pet breed).
Call transfers
Set up transfer destinations to efficiently route calls.
Set unique transfer destinations for different caller types.
Live agent handoff
Human handoff or live-agent support is available on eligible plans and configurations.
Unexpected technical issue? Our system can escalate to a live agent when configured.
AI Scheduling
Books appointments on eligible configured calendars during the call.
Integration availability and setup requirements vary by platform.
Dedicated phone number
A local or toll-free phone number is given to you, and only you.
You can also port your existing business number at no charge.
Call recording & transcription
Recordings and transcripts are available when enabled and subject to applicable consent requirements.
Includes access to call recordings, searchable transcripts & PII masking when enabled.
Answer caller questions
Provide clear, helpful answers to your callers' most common questions.
Add up to 50 custom Q&A pairs to ensure callers get the information they need.
Instant call summaries
Get summaries sent to the tools you already use: email, Slack, and Teams.
Respond to leads faster and keep your team informed after every call.
Extend coverage without automatically adding another full-time front-desk shift.
Adding a New Shift
- •Requires recruiting, hiring, and ongoing management
- •Coverage limited to scheduled hours and sick days
- •Can only handle one call at a time
- •Adds payroll taxes, benefits, and overhead
Nexus627
- Configured, tested, and managed for you
- Available 24/7, during peak hours, and holidays
- Handles simultaneous callers without hold times
- Clear monthly costs and implementation scope
Know the scope before you commit.
We map the workflows, implementation requirements, recurring costs, and escalation rules before activation. Eligible accounts also receive a 30-day money-back guarantee subject to the written terms.
Not sure which plan fits your calls?
We will review the types of calls you receive, what should be automated, where a person should step in, and which integrations are actually required.