Everything your managed AI front desk does. On every call, around the clock.
A caller dials your number. Nexus627 is designed to provide immediate coverage, collect defined intake details, book the appointment on eligible configured calendars, and trigger follow-up actions before they hang up. Here is every capability that makes that happen.
A managed AI front desk is configured around your business to answer calls 24/7 with conversational AI, then act on the call instead of just taking a message. Nexus627 answers and qualifies callers, books appointments on eligible configured calendars, answers questions from your approved business information, transfers calls to a person according to escalation rules, records and transcribes with PII masking, and logs everything to your CRM. The capabilities below are included on every plan, with a few more rolling out (marked Soon). See pricing for plan details.
Answer and capture every call. Nothing goes to voicemail.
24/7 Call Answering
Answers on the first ring, day or night, even when several calls come in at once.
Learn moreAfter-Hours Answering
Covers nights, weekends, and holidays when your office is closed. Books, qualifies, and escalates.
Learn moreLead Qualification & Intake
Screens and qualifies every caller with custom intake questions, so hot leads reach you ready.
Learn moreAnswer Caller Questions
Replies to common questions from custom Q&A pairs, in your own words.
Learn moreSpam & Robocall Filtering
Blocks robocalls and spam for free. They never reach you, and they never count against your minutes.
Learn moreWebsite Chat
Captures and answers visitors on your website, then books or routes them the same way it handles a call.
Learn moreBook the appointment. Route the call. Action on the call, not a message for later.
AI Appointment Scheduling
Books real appointments live on the call, straight into Google Calendar, Outlook, or Calendly.
Learn moreAppointment Reminders
Sends automatic confirmations and reminders to cut no-shows. Outbound confirmations are included free.
Learn moreOutbound Calling
Calls leads and customers back automatically for confirmations, follow-ups, and missed-call callbacks, so no one waits.
Learn moreCall Transfers & Routing
Routes each caller by your rules and warm-transfers to the right person when it matters.
Learn moreLive Agent Handoff
Hands off to a 24/7 human Live Agent Network on demand, for the calls that need a person.
Learn moreBilingual Answering
Answers callers in their language and switches naturally. Add languages anytime on demand.
Learn morePayment Collection
Takes deposits, booking fees, and consultation payments over the phone, so you get paid on the call.
Learn moreRecord it, sync it, follow up. Every call ends as clean data in your tools.
Call Recording & Transcription
Records and transcribes every call, with PII masking so sensitive details stay protected.
Learn moreInstant Call Summaries
Sends a clean summary to email, Slack, or Teams the moment a call ends. No retyping.
Learn moreCRM Integration
Logs every call to your CRM and connects to compatible tools, plus apps through Zapier.
Learn moreDedicated Number & Free Porting
Get a dedicated local or toll-free number, or port your existing number over for free.
Learn moreCall Analytics Dashboard
See caller type, intent, priority, and outcomes across every call, with trends you can act on.
Learn moreSMS Text Follow-up
Sends an automatic text after the call with a booking link, directions, or the answer the caller needed.
Learn moreThe details that come standard. On every plan, no add-ons required.
Dashboard & notifications
- Online dashboard
- Real-time call analytics
- Summaries to email, Slack & Teams
- Daily call digest
- Plan usage at a glance
Call controls
- VIP & priority callers
- Block specific numbers
- Per-caller routing rules
- Customized greetings in your voice
Set up your way
- Configurable intake questions
- Approved knowledge-base answers
- Free number porting
- Extra languages on demand
Security & trust
- PII masking on every call
- HIPAA-supporting configuration available
- 30-day money-back guarantee*
How your managed AI front desk handles every call. From first ring to confirmed appointment in under 2 minutes.
Customer Calls
AI answers instantly with no hold times, no voicemail, even at 3 AM on weekends.
AI Understands
Natural conversation captures caller's needs, detects urgency, and recognizes returning customers.
Appointment Booked
Checks real-time availability, offers slots, confirms booking, and sends confirmations.
You're Notified
SMS/email notification with call summary. All details logged to your calendar or CRM.
How to Set Up Your Managed AI Front Desk
- 1
Connect your business phone number
- 2
Link your calendar (Google, Outlook, or any system)
- 3
Customize your greeting and business hours
- 4
Set appointment types and service offerings
- 5
Go live and start capturing every call
Connects to the tools you already use.
Connects with leading calendars, CRMs, phone systems, and scheduling platforms. Integration availability and setup requirements vary by platform.
Browse all integrationsFrequently Asked Questions
See it answer your calls.
Usage, phone, messaging, live-agent, and third-party integration charges may apply depending on your configuration. All applicable costs are disclosed before activation.